Help

Privacy

Your privacy and safety are of the utmost concern to us.  Chicjoy is powered by Shopify, a world-class e-commerce system that provides secure online shopping with SSL encryption through GeoTrust. Our site has been scanned and certified by McAfee, earning the top McAfee SECURE Trustmark.  

Payment

We accept bank wire transfers, PayPal, American Express, Visa, MasterCard, and Discover.  

All orders paid for by bank wire can be discounted by 2%.  Please contact us for bank transfer details.

Due to the high value of our items, we rely on fraud checks by third-party risk management companies and reserve the right not to complete any transaction.   

Safety

We utilize PayPal Payments Pro to process both PayPal and credit card payments because it is the industry leader in privacy and identity protection.  All purchases on Chicjoy offer a checkout that is PCI (Payment Card Industry Data Security Standard) compliant.

You can trust your personal and credit card data with PayPal Payments Pro, the industry leader in data encryption and safeguarding of financial information.  

Shipping and Delivery Times

We ship the fastest in the industry, usually within a few business hours of payment.  Once your order is confirmed, we update all purchases with a tracking number so that you can follow your package from start to finish.  

Domestic U.S. orders are shipped by FedEx; while international orders are usually shipped via FedEx and occasionally by DHL.  Please be sure to select the correct shipping option at checkout if you should require your package within a certain timeline.  All shipments require signature at your delivery address; however you may request a local hold and pickup with proper photo identification.        

Returns 

Due to the high value of our items, all sales are final.  We are not able to accept returns or exchanges.

All items sold by Chicjoy are either purchased directly by our buyers from the store or authenticated by the world's leading Hermes authenticators.  Prior to shipping, all items are once again inspected carefully for condition.  Therefore, we can confidently guarantee that all items are authentic and properly described.  All items are shipped with Chicjoy security tags.  Iconic Hermes bags are packed under video surveillance.     

Exotics Shipping

Certain Exotic-Skinned items may not be available to ship to all countries.  If you have an inquiry regarding an exotic item, please contact Customer Care at shopchicjoy@gmail.com or 1.917.828.5767 before placing your order to confirm that the item can be shipped to your country.